Bad Quality Service of Life Tour Travel Agent
This is the tour quality service which Life
Tour offered ~
We entrusted Manager Shih, Life Tour Travel
Agent to organize 6 days (5 nights) Japan's Kyushu Journey which cost
NT$42,000/person and some of our group member are even paid NT$52,000 for single
room upgrading.
But we experienced such low quality services including
lodging, meals as well as tour bus arrangements as indicated below which are our claims for the facts of deliberate fraud made by
Life Tour.
Life Tour agree to reserve Canal City Fukuoka
Washington Hotel (short by Canal) on our tour plan as requested
in the beginning but changed to Hilton Fukuoka Sea Hawk right before we were leaving for
Japan. According to Life Tour, Canal only accepts individual guest. But we did
find out the explanation Life Tour provided is not true and Canal indicated
they welcome group reservation indeed.
We
also asked no taking off the shoes requirement or slippers and ground seat
arrangement while dining as most of our group members are elderly. The tour
manager as well as Life Tour did not actively handle and improve the circumstances
and situations when mentioned conditions occurred.
According to Life Tour, our dining standard/budget is ¥3,000 or above. But we
found out there are no serving dishes difference or
even worse compared with the other group tour with lower travel expense next
table. If this is the case, why should we pay for higher dining budget to begin
with.
We emphasized and claimed to stay in upscale restaurants
which are closer to the downtown or business district area for lodging
arrangement originally. However,
most of the hotels we stayed are located in suburban area, and which facilities
are dilapidated or worn out, not even mentioned it usually took us more than
two hours driving distance to get to those hotels during this trip. More even,
it is easy for us to find cockroach appeared in the room. We are surprised Life
Tour would cheat consumers in such a way and forgot the tour expense is such
transparent on website nowadays.
There was Hotel Kyocera arranged during
our journey according to the agreement but Life Tour try to change it to poor
quality one - International Golf Resort Kyocera instead right before we are
leaving for Japan. Life Tour did
not follow the agreement of travel plan and its cunning trick to provide lower
quality service defectively charge for high price should be blamed for
dishonest in terms of cheating its customers.
As clearly stated in the travel plan to
provide five starts hotels stay during this trip but we found out “ホテル龍登園” (Hotel Ryutouen)
is not considered as five stars hotel but an old style one instead but Life
Tour found us a even worst hotel hizenyaha,
in which you can find cockroaches appeared in such old rooms easily.
Since there is a group member who is
mobility limitation and need to sit in the wheelchair, we particularly required
for an accessible tour bus arrangement in this whole trip. Unfortunately, Life
Tour did not react aggressively and delayed our tour schedule badly as our
group could not get on the tour bus smoothly after landing in the airport.
Below are several
pictures showed some of the facts for poor quality of our 5 days Japan tour
arranged by Life Tour Travel Agent from 10/12 to 10//17
¥3000 Dining Set – Most of the Dishes Are
Pickles
